Returns & Exchanges
At Freshcon India, we strive to deliver the highest quality food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries within 24 hours of receipt.
Report Issue
Contact our customer support team via email or WhatsApp within 24 hours of delivery, providing your order number and clear photos of the product concern.
Verification
Our quality control team will review your request and the provided images to verify the condition and eligibility for a return or replacement.
Approval & Pickup
Once approved, we will schedule a reverse pickup from your delivery address at no additional cost for valid quality claims.
Refund or Replacement
After receiving the returned item, we will either dispatch a fresh replacement or initiate a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing